FAQs

General

Which grades will use the app?
All grades can use the app

How do I get the app?
It's available now in the App Store and Google Play Store

Who can access the app to score our team games?
Anyone that your team/club gives access to. This could be players (e.g., captain), coach, manager or parent volunteers.

How do I get access to the app to score our team games?
​​​​​​​You first need to download and install the app and obtain the scorer code from your club/school administrator. For more instructions, please refer to this page.

I forgot my password
You can request a password reset from the sign-in page

I forgot my username
Your username is most commonly the email address that you used to register with.  Check the email sent to you, or check with your club admin and they can confirm your username with you.  

I am not getting the password reset email
Have you checked your junk mail?  If you are not receiving the password reset email, ask your club admin to confirm that the email address associated with your user is correct.

I have logged in, and I can't see my game?
​​​​​​​1. Has your draw been created? You can tell by checking on the website or on the draws button.

2. Check with your club admin that you have access to the right team.

3. Ask your club admin to check your username is correct.  

4. If this still does not resolve your issue, please note your username, the device you are using, and the version of the app you are running. Give this information to your club administrator. They can contact our support team on your behalf with details of the club/school, team, and your user details so we can investigate further.

What happens on Saturday if no-one has the app to score our game?
We recommend that more than 1 person in the team is given scorer access for their team. For example, a player that is reliably at your games can provide their phone to a substitute on the sideline or a volunteer who could score on the app just like they normally would on a paper card. 

Do you have to be online/using data to use the app?
Only to select a team or submit a final result, everything else can be done offline on game day. Please note, your score will not be submitted to your Provincial Union until you reconnect to data/Wi-Fi.

Will I get a notifications if there are changes to a match?
This is at the discretion of your provnicial union.

I've noticed that information is incorrect. How do I get this rectified?
Please contact your Provincial Union